Out-of-Court Resolution of Consumer Disputes

In accordance with the provisions of § 14 paragraph 1 of Act No. 634/1992 Coll., on Consumer Protection, Louda Auto a.s. informs customers in the position of consumers that the competent authority for out-of-court resolution of consumer disputes regarding the sale of goods and services is

Czech Trade Inspection

Central Inspectorate – ADR Department

Štěpánská 44
110 00 Prague 1

Email: adr@coi.cz
Web: adr.coi.cz

Consumers can also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/.